Appointment Cancellation Policy
We require at least 24 hours notice for appointment cancellations or reschedules for any scheduled service. No-shows and same-day appointment cancellations with less than 24 hours notice are subject to a $50 cancellation fee. This policy enables us to maintain a higher availability of our time for you as well as others. If unforeseen circumstances require Nouvelle Medical Aesthetics to cancel or reschedule your appointment with less than 24 hours notice, the $50 cancellation fee will be waived.
Late Arrival Policy
We regret that late arrivals will not receive an extension of scheduled service times and you will be responsible for full service fees. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and to not keep other clients waiting. If we need to reschedule your appointment due to late arrival, it will be subject to the $50 same-day cancellation fee.
Payment for all individual treatments is due at time of treatment, and all packages must be paid in full at time of first treatment. All services are final sale; there will be no refunds or credit issued for services rendered, including, but not limited to; Laser Hair Removal, IPL, Pixel, Botox, Juvederm, Microdermabrasion, Chemical Peels, Latisse, Facials, and Waxing. Nouvelle Medical Aesthetics charges a fee of $25 for returned checks.
Our payment options include:
Personal Check (Purchaser’s valid I.D. required)
Visa, MasterCard, American Express, Discover (Purchaser’s valid I.D. required)
Care Credit’s Healthcare Credit Card
No Interest if Paid in Full within 6 or 12 Months on purchases of $200 or more (subject to credit approval)
14.90% APR and Fixed Monthly Payments Required Until Paid in Full over 24, 36, or 48 months for purchases of $1,000 or more (subject to credit approval)
Services purchased with Care Credit must be rendered within 30 days of purchase
For full details, visit http://www.carecredit.com/ or request an application in office
Our goal is for each guest to enjoy a tranquil, relaxing experience. We kindly ask you to turn off or silence cell phones, and other electronic devices. To maintain a quiet, professional atmosphere, we ask that all guests consider the volume level of their conversations.
Due to the nature of our services and equipment, children are not allowed in treatment rooms or to be left unsupervised in the waiting area
Notice of Privacy Practices
This notice describes how health information about you (as a client of this practice) may be used and disclosed and how you can get access to your individually identifiable or personal health information (PHI). This information is required by the privacy regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Our Commitment to Your Privacy:
Our practice is dedicated to maintaining the privacy of your individually identifiable health information. In conducting our business, we will create records regarding you and the treatment and services we provide you. We are required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and the privacy practices that we maintain in our practice concerning your PHI. By federal and state law, we must follow the terms of the Notice of Privacy Practices that we have in effect at the time.
Our Practice must provide you with the following information:
How we may use and disclose your PHI
Your privacy rights in your PHIOur obligations concerning the use and disclosure of your PHI
We may use and disclose your PHI in the following ways:
- Our practice may use your PHI to treat you by providing, coordinating, or managing health care and related services by one or more health care providers. We might use your PHI to write a prescription and might disclose your PHI to a pharmacy and access your PHI from other pharmacies.
- Payment:Our practice may disclose your PHI in order to obtain credit card payment for services.
- Health Care Operations: Our practice may use you PHI to operate our business, such as conducting quality assessment and improvement activities, auditing functions, cost-management analysis and customer service.
- Appointment Reminders: Our practice may use and disclose your PHI to contact you and remind you of an appointment.
- Electronic Transmission:Our practice may display the office name, address, and client information on electronic transmission of credit cards.
Use and disclosure or your PHI in special circumstances:
- To authorities when we suspect abuse, neglect, or domestic violence.
- For judicial and administrative proceedings pursuant to an administrative order.
- For law enforcement purposes.
- To avert a serious threat to your health and safety or that of others.
- For governmental purposes such as military service or for national security.
- In the event of an emergency or for disaster relief.
- For Worker’s Compensation or similar programs as required by law.
- Inclusive of any other instance required by law.
Your rights regarding your PHI:
- Confidential communications: You have the right to request that our practice communicate with you about your health and related issues in a particular manner or at a certain location.
- Requesting restrictions: You have the right to request a restriction in our use of disclosure of your PHI treatment, payment, or health care operations.
- Inspection of copies: You have the right to inspect and obtain copy of the PHI that may be used to make decisions about you, including client medical records and billing records.
- Amendment: You may ask us to amend your PHI if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by our practice. To request an amendment, your request must be made in writing providing a reason that supports your request.
- Accounting disclosures: All clients have the right to request an “accounting of disclosures” consisting of a list of certain non-routine disclosures our practice had made of your PHI for purposes not related to treatment, payment or operations. For example, the provider sharing information with a medical assistant, receptionist, esthetician, or any staff involved in your care.
- Right to paper copy of this notice: You are entitled to receive a paper copy of our notice of privacy practices.
- Right to file a complaint: If you believe your privacy rights have been violated, you may file a written complaint with our office, or with the Department of Health and Human Services, or the Office of Civil Rights.
- Right to provide an authorization for other uses and disclosures: Our practice will obtain written authorization for uses and disclosures that are identified by this notice or permitted by applicable law.
Our practice is required to abide by the terms of the Notice of Privacy Practices currently in effect.We reserve the right to change terms of our Notice of Privacy Practices and to make the new provisions effective for all protected health information that we maintain.
For more information about HIPAA or if you have any questions about this notice, please contact us.